
It seems like every year there is a proclamation that this will be the year of mobile, and every year there are large industry gains but never quite to the level of what was predicted. Everyone has seen the charts about the growth of mobile phones (5.3 billion phones worldwide), apps and mobile web traffic. Those numbers are impressive and show tremendous growth, but which trends will stick? Augmented reality is a cool concept in practice but does the mobile user really derive a benefit? Will AR be here for the long haul?
Location-based messaging was hot in 2011 and was going to be the next big thing, allowing marketers to deliver personalized offers to users. That’s another great technology with tremendous benefits for the consumer, but can it overcome the “big brother” factor of identifying where the user is located?
The mobile technology that I find intriguing and that ultimately has the greatest consumer benefit is mobile payments. The mobile industry has been talking about this a lot in the last few years. Now that the payment industry is beginning to get more interested and more phones are starting to be equipped with payment technology (NFC, Google Wallet, and there is a rumor that Apple is working payment technology into their iOS), it feels like this technology is ready to finally be relevant and take off. There are still some hurdles at the POS, however — you have been able to buy your coffee at Starbucks with your phone for a while now. Just think about extending that to everything you do — groceries, restaurants, taxis, etc. The marketer benefit is as good as the consumer benefit, with retailers able to drive offers using personalization. Ultimately the success of mobile payments will be determined by how easy it is for the consumer to use and how accessible the technology is. Here is one consumer who is looking forward to that day.